Typically delivered over the duration of a day, our ‘intro to…’ course aim to give individuals an insight into some of the key functions within our industry.
Intro to Print
Join us for the day to explore the fundamentals of print, including processes, paper terminology, colour and finishing.
This is a great course for anyone that is new to the industry or looking to brush up on their skills.
The day will begin by setting the scene for the context of the workshop around the printing sector and its importance as part of the manufacturing and creative industry. Next, we’ll look at the technical processes that are required for print, including the digital and analogue processes; how to design and create a press ready document; file formats; proofing; colour; corrections; imposition schemes and different methods of working.
The workshop will be interactive with breakout sessions and videos throughout the day. On completion of the course attendees will be able to identify what processes are used for a given sample.
Intro to Lean Manufacturing
Join us for the day to explore the fundamentals of lean manufacturing, including introduction to lean tools and processes.
This is a great opportunity for anyone to learn about the benefits of lean manufacturing, the first step to continual improvement.
The day will begin by setting the scene for the context of the workshop around lean manufacturing and its importance to staying competitive in today’s print marketplace. This will be followed by an introduction to help you get your employees on board, identify wastes, organise work areas, workflow system and procedure development.
The workshop will be interactive with breakout sessions and videos throughout the day. On completion of the attendees will have an understanding of lean manufacturing processes and the principles of each.
Intro to Customer Service
This one-day workshop course is for anyone that wants to gain a better understanding of communication and enhance their customer service skills through considering the psychology of human behaviour, models of communication and the use of empathy.
The workshop covers:
- Considerations on how to ‘know and understand’ customers
- An understanding of different ‘Working Styles’
- The psychology behind human behaviour and conflict
- The communication process
- Different modes of communication
- Customer complaints
Intro to Team Leading
The focus for the day will be around the challenges of remote working, motivating and encouraging staff, and how to develop personal and business performance.
The workshop covers:
- Personal development
- Leadership styles
- The importance of building rapport
- Change management and delegation
Our ‘Intro to…’ courses run throughout the year and are all advertised in our Updates section. Sign up to our newsletter to be notified of upcoming courses. Alternatively, we can deliver any of our ‘Intro to…’ courses to a group of employees within your organisation, get in touch to discuss how this could be packaged.