Business Skills NVQ’s

We offer a suite of standalone qualifications for Business Services and Leadership roles in the industry.

Customer Services Levels 1, 2 & 3

We offer three NVQ qualifications for Customer Service roles.

All our Customer Service qualifications cover the following core topics:

• Interpersonal Skills
• Communication
• Influencing Skills
• Personal Organisation
• Dealing with Customer Conflicts
• Knowing your Customers
• Meeting Regulations and Legislation
• Systems and Resources
• Customer Experience

Business Administration Level 3

The Business Administration NVQ will cover the following core topics

• Record and Document Production
• Decision Making
• Building Relationships
• Communication
• Project Management
• Finance
• Interpersonal Skills
• Digital Skills
• Planning and Organisation
• Meeting Regulations and Legislation

Team Leading and Management level 2, 3 & 5

We offer three standalone qualifications for Team Leading & Management roles. Ideal for those who have just moved into a leadership position or those who would like to improve their managements skills set  these qualifications will allow individuals to learn and implement the core skills needed in today’s dynamic business environment.

All our Team Leading & Management qualifications cover the following core topics:

• Leading People
• Managing People
• Building Relationships
• Communication
• Operational Management
• Project Management
• Awareness of Self
• Management of Self
• Decision Making

If you’re interested in these qualifications, the next step is to get in touch and we will work out the best package for your organisation.